Help shape the future of 999 emergency care

The Welsh Ambulance Services University NHS Trust is looking for members of the public to help shape how emergency services use live video in 999 calls. The 999 RESPOND2 study is exploring how live-stream video can support better decisions during emergency dispatch, particularly when deciding whether to send specialist critical care teams. 

The Welsh Ambulance Services University NHS Trust wants to work with people who can share their thoughts, ideas and perspectives to help ensure this technology is used safely, effectively and in a way that meets the needs of patients and the public. This project aims to improve decision making during live-stream video to dispatch Enhanced and Critical Care Teams (ECCT) to those who need it the most, to improve patient outcomes and to increase ambulance service efficiency.

What experience do I need to help?

• You don’t need any specific qualifications or medical knowledge to take part. The team are looking for people with an interest in emergency care or experience of calling 999 or using live-stream video as part of a 999 call either for yourself or someone else.
• The research team welcomes diverse perspectives and would particularly like to hear from people who may have faced barriers to care or who are under-served in research. Your views and lived experience will help researchers understand how video in 999 calls could impact patients, families and the wider public.

 

What will I be asked to do?

 You’ll be invited to take part in four online study steering committee meetings to share your views on how live-stream video is used during 999 calls. This may include:

• Giving feedback on our research plans and progress
• Discussing what matters most to patients and the public as the research progresses and offering advice on the planned patient and public involvement in the study.
• Helping researchers design guidance and training for ambulance services
• Reviewing materials we create for public and professional use

How long will I be needed for?

You will be part of the study steering committee, which will meet four times throughout the three-year project. These meetings will be approximately an hour long and take place in 

• November 2025
• August 2026
• May 2027
• Feb 2028

What are some of the benefits for me?

You’ll have the chance to:

• Influence how emergency services work with live-stream video
• Ensure patient and public perspectives are heard
• Build your confidence and experience in health and care research

 What support is offered?

•  Cover reasonable travel expenses and additional carer or childcare costs,
• Offer payment for time of £25.00 per hour (people can request less if they are in receipt of state benefits).
• Have a look at our guidelines for more information about this. 

If you are receiving any benefits, you can access confidential advice from the Benefits Advice Service for Involvement.  

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